CONTRIBUTIONS PSYCHOMETRIC IN THE DEVELOPMENT OF A QUESTIONNARE TO EVALUATE THE PERCEIVED QUALITY OF SPORTS SERVICES

Abstract

Verónica Morales-Sánchez, Pablo Gálvez-Ruiz and Raúl Ruiz-Alba

The objective of the study was to analyse the psychometric
properties (reliability and factor structure) of the Questionnaire of Evaluation
of the Quality Perceived in Sports Services (CECASDEP) in a sample of
users of sport services in Alcalá la Real (Jaén), knowing the difference based
on gender in the perception of quality. The questionnaire was distributed to
220 participants (M = 40.64; DT = 15.17), with an age range of 14 to 81 years.
The internal consistency shown by the instrument was acceptable (Ã?´Ã?â?¬Ã?â?¬Ã?â?? > .70)
and the confirmatory factor analysis adjusted better to the structure obtained
in the present study.