QUALITY ASSESSMENT IN THE PHYSICAL EDUCATION AREA IN SECONDARY EDUCATION CENTER SCHOOL

Abstract

Verónica Morales-Sánchez, Miguel Ángel Berrocal, Raquel Morquecho y Antonio Hernández-Mendo

This paper presents an adaptation of the SERVQUAL model to
the field of secondary education, particularly in the area of physical education.
The results support the existence of a stable and parsimonious factor
structure with acceptable fit indices. The questionnaire was administered to
175 students-as second cycle of ESO and Baccalaureate of Secondary School
Malaga-Spain (74 students-as of 3 º ESO, 56 students-as in their 4th year, 45
students-as of 1 Bachelor).